Find quick answers to the most common queries about our services
If you need more help, our team is always ready to assist
General Questions
A minimum of 100 staff is required to meet the expected sales targets.
Incentives are reviewed after a trial period and finalized upon management approval.
Yes, a one-month warranty is provided (excluding misuse). Technician visits are chargeable based on location and issue.
Yes, product sets can be customized based on staff preferences such as healthy or protein items.
Machine rental for personal or non-food use is not offered. However, machines are available for purchase and full customization.
Yes, pricing is flexible and delivery schedules depend on consumption and client needs.
Yes, subject to staff size, consumption, and selected model. Our coffee is Italian-sourced.
Orders placed before 11:00 AM are delivered the next day; orders after 11:00 AM are delivered within two working days.
Yes, vending machine products can be stocked according to staff preferences.
Yes, products can be changed every two months, provided they fit the machine specifications.
Service & Reliability
Restocking frequency is determined by real time inventory tracking. On average, high-traffic hubs are restocked 5 times weekly to ensure maximum freshness of snacks, beverages, and micro-kitchen meals.
We offer a guaranteed emergency response time of under 2 hours for all our locations in Dubai and Abu Dhabi. Our machines are equipped with real-time Al sensors that often alert our maintenance team to potential faults before they affect service.
Technology & Payments
Yes. Our smart micro-kitchens can integrate with your company’s internal apps to allow for employee discounts, loyalty rewards, and even meal pre-orders via QR code or smartphones.
As of 2026, our units are 100% cashless. We support all major digital payments, including Apple Pay, Samsung Pay, Google Pay, AANI (UAE’s instant payment platform), and all local credit/debit cards.
Health & Sustainability
Since January 1, 2026, we have transitioned to 100% biodegradable or reusable packaging for all micro-kitchen meals. We no longer use single-use plastic cutlery, cups, or lids in any of our vending operations.
Absolutely. We curate our selection based on your workforce’s needs. We currently maintain a 60% healthy selection standard, including organic, sugar-free, and plant-based items that comply with UAE nutritional guidelines.
Compliance & Security
Our machines are equipped with secure encrypted payment gateways and 24/7 internal monitoring cameras to prevent tampering and ensure transaction safety for all users.
Yes. Every machine and micro-kitchen operates under full Dubai Municipality Food Safety approval. We adhere to HACCP-aligned procedures and maintain strict temperature-controlled environments for all perishable goods.
Operations & Setup
Our micro-kitchens are modular and can be scaled to fit anything from a small office corner to a large breakroom. The smallest “compact” unit requires only 2 square meters of floor space and a standard power outlet.
We offer several models, from full-service (zero cost to you) where we manage everything, to subsidized models where the company covers a portion of meal costs for employees. A free site survey is required to determine the best fit for your space.
